SERVICE DELIVERY COMMITMENT
We deliver 8 personalized initiative playbooks
or $200,000 in modeled savings — within 90 days.
Within ninety (90) days of your Effective Date, Hospital Focus CK will deliver at least eight (8) initiative playbooks personalized to your baseline — each modeling at least $25,000 in identified annual savings — or an aggregate of $200,000 in identified modeled savings, whichever we reach first.
The Math
The commitment is the same size for every Strategic-tier customer — it does not scale with what you pay. For context, peer-reviewed research documents an average of $15.7M in consulting spend per nonprofit hospital across a 14-year window (about $1.12M per year), with no statistically significant improvement in finances, operations, or quality of care (Bruch et al., JAMA 2026). Our delivery commitment is not sized against that study — it is a fixed, checkable promise about what our team delivers to yours in the first 90 days.
What Counts as “Delivered”
We do not maintain a pricing database or benchmark index. All spend numbers come from you. An initiative counts toward the commitment when:
You enter your current annual spend for a category during the Discovery Wizard (your number, from your AP/GPO (Group Purchasing Organization) records — we never ask for raw PO (Purchase Order) files).
We personalize an initiative playbook for that category and apply our published methodology-derived savings percentage range to your self-reported spend to produce a modeled savings figure.
That playbook is delivered into your workspace, modeling at least $25,000 in identified annual savings on its own, or contributing toward the $200,000 aggregate across everything delivered.
Important: this measures what we deliver to you — not what you choose to do with it. You do not have to activate the playbook, sign a new vendor contract, or realize the savings for a delivered initiative to count toward the commitment.
Where the numbers come from: Savings ranges in each playbook are derived from published consulting methodologies and category archetypes (standardization, competitive RFP (Request for Proposal), GPO tier optimization, etc.) — not from a proprietary pricing database. We apply those methodology-based percentages to the spend numbers you provide. The platform never claims to know what your vendors charge.
Your Usage Is Never a Gate
There is no minimum number of playbooks you have to activate, no activation window, and no way your usage can void this commitment. It is entirely on us to deliver.
- Activate any playbook, in any order, in any quantity.The ranked top-10 or top-20 list is our best read on where your biggest opportunities likely are — it is guidance, not a restriction. Nothing requires you to work from it, and activating outside the ranking never disqualifies anything.
- There is no 3-playbook activation requirement.Earlier versions of our guarantee required activating a minimum number of playbooks within 60 days. That requirement existed to support a refund mechanic that no longer exists — it is gone, along with the refund it once armed.
- Nothing you do (or don’t do) voids the commitment.The commitment measures our delivery, on our timeline, using the baseline you report. It is not contingent on your engagement level, your leadership, or your execution pace.
If We Fall Short
If, at the end of the 90-day window, we have not delivered 8 initiative playbooks or $200,000 in aggregate modeled savings, you choose one of two remedies. Both are more work from us — neither is money back.
We deliver one additional initiative playbook at no additional charge for each initiative short of the eight-playbook count.
We extend the delivery window by 30 days, at no additional charge, to finish the commitment.
This Section (ToS §4A) creates a delivery-timeliness commitment only. It creates no right to a refund of any fees paid, under this Section or any other provision of these Terms (ToS §4(d)).
If We Disagree on What Was Delivered
If you believe the delivery window closed short and we disagree, the conversation follows a deterministic path. No lawyers, no theatrics.
- 1Audit PhaseWe compile the record together: every delivered playbook, its modeled savings, and the baseline it was computed from. No interpretation — just the math, from your own numbers.
- 2Review CallThe founder and your team meet in a single 30-minute call to confirm the count and dollar figures against the Committed Deliverables.
- 3Binding Arbitration (rare)If the review call does not resolve, disputes go to standard B2B binding arbitration under AAA rules, Delaware jurisdiction, per Section 12 of our Terms of Service.
Frequently Asked Questions
The questions CFOs actually ask during diligence. If you have one that is not covered here, email hello@hospitalfocus.net.
Within 90 days of your Effective Date, we deliver at least 8 personalized initiative playbooks — each modeling at least $25,000 in identified annual savings — or an aggregate of at least $200,000 in identified modeled savings across the initiatives delivered, whichever we reach first (ToS §4A). This measures what we deliver to you, not what you choose to do with it.
No. There is no activation floor and no minimum-engagement requirement. You can activate any playbook, in any order, in any quantity — or none at all — and the delivery commitment still applies. Nothing about your usage can void it.
No. The ranking is guidance — our best read on where your biggest opportunities likely are, based on your spend profile. It is never a gate: you are free to activate any playbook in the library, regardless of its rank, in whatever order makes sense for your team.
You choose the remedy: (1) we deliver one additional initiative playbook at no charge for each initiative short of the eight-playbook count, or (2) we extend the delivery window by 30 days. This is a delivery-timeliness commitment — it does not create a right to a refund of any fees paid (ToS §4A, §4(d)).
No. Subscription fees are non-refundable under all circumstances (ToS §4(d)). There is no refund-bearing guarantee anywhere in the product. If we fall short of the delivery commitment, the remedy is additional work, described above — never money back.
"Modeled savings" is the identified-margin calculation from our published methodology, applied to the baseline spend you self-report during the Discovery Wizard. We do not maintain a vendor-pricing database, GPO contract index, or market benchmark, and we do not verify your baseline against your underlying records — you represent that what you report is accurate and complete (Terms of Service §4A(b)).
You enter them; we do not independently verify them against your AP, ERP, or GPO records. The modeled-savings numbers in your delivered playbooks are calculated from what you report, so it is worth getting right during onboarding.
See what we’ll deliver, before you sign anything.
The delivery clock starts at your Effective Date (Strategic-tier customer onboarding). Start with the public Savings Estimator to see your range — no credit card, no commitment.