5× IDENTIFICATION GUARANTEE
“If Hospital Focus CK does not identify actionable supply chain savings equal to or greater than five times your annual subscriptionwithin your first 90 days, we will refund your full subscription fee.”
On the Strategic tier at $12,500/month ($150,000/year), the platform must surface at least $750,000 in identified annual savings within 90 days. The average hospital overspends $11M per year on supply chain inefficiency (industry study of 2,300+ hospitals). The 5× threshold is roughly 7% of that gap.
We do not maintain a pricing database or benchmark index. All spend numbers come from you. Savings are considered “identified” (and count toward the 5× threshold) when all three of these are true:
You enter your current annual spend for a category during the Discovery Audit (your number, from your AP/GPO records — we never ask for raw PO files).
You activate a Playbook for that category. The playbook’s methodology-derived savings range (e.g., “commodity consolidation typically saves 8-22%”) is applied to your self-reported spend to produce an estimated savings figure.
That estimated figure is logged in your Savings Pipeline when the initiative moves into your execution board. The sum of all logged estimates is measured against the 5× threshold at Day 90.
Important: You do not have to sign the new vendor contract or realize the savings for them to count as identified. Our job is to show you the opportunity and give you the execution tools. Your job is to pick it up.
Where the numbers come from: Savings ranges in each playbook are derived from published consulting methodologies and category archetypes (standardization, competitive RFP, GPO tier optimization, etc.) — not from a proprietary pricing database. We apply those methodology-based percentages to the spend numbers you provide. The platform never claims to know what your vendors charge.
The guarantee is measured at two cryptographically signed snapshots. Neither party can alter them after the fact.
During onboarding, you complete the Discovery Audit across at least 15 categories. The platform takes a SHA-256 hash of your inputs and stores it in your tenant record.
At 90 days post go-live, the platform sums every playbook-activated variance across your pipeline. The result is compared to your 5× threshold. The system auto-marks your guarantee status: satisfied, active, or refund-eligible.
The guarantee is voided in a narrow set of cases. All of them are designed to prevent bad-faith invocation — we guarantee identification, not laziness.
If you believe you qualify for a refund and we disagree, the dispute follows a deterministic path. No lawyers, no theatrics.
The questions CFOs actually ask during diligence. If you have one that is not covered here, email hello@hospitalfocus.net.
The 15-category baseline is the minimum for the guarantee to apply. If you complete fewer, the guarantee is voided for the un-scoped categories, but still applies to whichever categories you did baseline. Customer Success will flag this during onboarding before your 30-day cutoff.
Activating a playbook means moving it into your execution pipeline (clicking "Activate" on the playbook). You do not have to execute, sign a new contract, or realize the savings. The platform identifies the opportunity; activation counts as acknowledgment that you plan to pursue it.
If the Day-90 measurement shows you did not reach the 5× threshold and you choose to invoke the guarantee, refunds are processed within 30 days of the Review Call resolution. Refund is the full subscription fee paid to date minus any prorated usage for months of active platform use beyond 90 days (typically $0 since most invocations occur at the 90-day mark).
Yes. Both annual-prepay ($127,500/year) and monthly ($15,000/month) Strategic-tier subscriptions are covered. Enterprise tier includes a custom guarantee structure negotiated per contract.
The guarantee attaches to the subscription, not the individual. Leadership changes do not void the guarantee. However, if the new leadership declines to complete the required 3-playbook activation within 60 days, the standard void conditions apply.
By default, no — the 90-day window is the contract mechanic and should not need extension for hospitals that engage normally. In rare cases (e.g., mid-onboarding hospital merger, regulatory freeze), we have extended it by written agreement. Ask your Customer Success rep.
Baseline is your self-reported annual spend at the category level across the 15 categories you scope during onboarding (e.g., "Med/Surg: $12M annual"). The platform benchmarks each category against its market range and surfaces variance against that baseline. The cryptographic snapshot preserves your baseline numbers so neither party can change them later.
The platform flags inputs that fall outside expected ranges for your hospital size (e.g., $100/year on Med/Surg gloves for a 400-bed hospital). Flagged categories are removed from the guarantee calculation but remain in your general pipeline. Customer Success will work with you during onboarding to correct any flagged inputs before the Day-0 snapshot is locked.
The guarantee starts at the first playbook activation. Start with a free Discovery Audit — no credit card, no commitment.