Questions about
pricing or the guarantee?

No. Hospital Focus CK is a Zero-PHI platform — no EHR integration, no patient data, no IT approvals needed. Sign up with your work email and start in minutes.

No. Because we never touch Protected Health Information (PHI), there is no Business Associate relationship required. We provide a Zero-PHI Data Protection Addendum instead. See our Trust Center for details.

GPO analytics tools show you what you spend. Hospital Focus CK shows you exactly how to reduce it — with playbooks, RFP templates, vendor negotiation strategies, and project execution tools. We complement your GPO, not replace it.

You keep everything you created. All generated documents, project data, and decisions export to JSON/CSV. You have 30 days post-cancellation to export your data. Cancellation stops your next autorenewal; subscription fees already paid are not refunded.

If the platform does not identify at least 5× your annual subscription cost in savings opportunities within 90 days, you may invoke the 5× Guarantee for a full refund of subscription fees paid to date. Please note that invoking the guarantee and receiving a refund terminates your subscription and revokes all access to the platform. The 5× Guarantee is the only refund right under your subscription — it is separate from cancellation (which stops your next autorenewal but carries no refund). We track the multiple on your dashboard in real time.

Independent consultants serving multiple hospitals need a Partner License. Contact us for partner pricing and white-label options.

Yes. Use the Request Invoice flow at /request-invoice — we send a NET-30 invoice via Stripe's hosted invoice page. Your AP team can pay by ACH Direct Debit or any card, including virtual cards remitted by your ePay portal (Bottomline Paymode, AvidXchange, Corpay, Nvoicepay). PO numbers print on the invoice. A W-9 is available on request.

The 15-category baseline is the minimum for the guarantee to apply. If you complete fewer, the guarantee is voided for the un-scoped categories, but still applies to whichever categories you did baseline. Customer Success will flag this during onboarding before your 30-day cutoff.

Activating a playbook means moving it into your execution pipeline (clicking "Activate" on the playbook). You do not have to execute, sign a new contract, or realize the savings. The platform identifies the opportunity; activation counts as acknowledgment that you plan to pursue it.

No. Activation is a minimum engagement requirement (3 within 60 days), not a graduated qualifier. Refund eligibility is determined solely by whether your total identified savings reach the 5× threshold at Day 90. Activating more playbooks helps you find more savings — which makes a refund less likely, not more. The activation floor exists to prevent invoking the guarantee without ever using the platform.

If the Day-90 measurement shows you did not reach the 5× threshold and you choose to invoke the guarantee, you must submit your request in writing within 30 days of the end of the 90-day Evaluation Period (between Day 90 and Day 120). Refunds are processed within 30 days of the Review Call resolution. Refund is the full subscription fee paid to date. Upon processing a refund, your subscription is terminated immediately and you will no longer have access to the platform or its tools. The 5× Guarantee is the only refund right; cancellation outside the guarantee stops your next autorenewal but does not refund prior fees.

Yes. Both annual-prepay and monthly Strategic-tier subscriptions are covered, as well as multi-year price-locked plans. In every case the threshold is 5× your own contracted annual subscription price (for monthly plans, the monthly price annualized). For health system custom contracts, guarantee structures are negotiated separately — contact us.

The guarantee attaches to the subscription, not the individual. Leadership changes do not void the guarantee. However, if the new leadership declines to complete the required 3-playbook activation within 60 days, the standard void conditions apply.

By default, no — the 90-day window is the contract mechanic and should not need extension for hospitals that engage normally. In rare cases (e.g., mid-onboarding hospital merger, regulatory freeze), we have extended it by written agreement. Ask your Customer Success rep.

Baseline is your self-reported annual spend at the category level across the 15 categories you scope during onboarding (e.g., "Med/Surg: $12M annual"). The platform benchmarks each category against its market range and surfaces variance against that baseline. The cryptographic snapshot preserves your baseline numbers so neither party can change them later.

The platform flags inputs that fall outside expected ranges for your hospital size (e.g., $100/year on Med/Surg gloves for a 400-bed hospital). Flagged categories are removed from the guarantee calculation but remain in your general pipeline. Customer Success will work with you during onboarding to correct any flagged inputs before the Day-0 snapshot is locked.