HOSPITAL FOCUS CK — TERMS OF SERVICE
Version 2.8.0 | Last Updated: October 1, 2026
1. ACCEPTANCE OF TERMS
By creating an account or accessing Hospital Focus CK ("Platform"), you ("Customer") agree to these Terms of Service ("Terms"). "Customer" refers to both the individual user and the healthcare organization they represent. "Licensed User" means any individual or organization with an active, paid subscription. If you do not agree, do not use the Platform.
2. SERVICE DESCRIPTION
Hospital Focus CK provides:
a) A supply chain savings initiative library with 300+ strategic playbooks
b) Project management tools (Kanban board, Discovery Wizard, RFP Scoring Matrix)
c) Document generation (vendor notices, charters, meeting kits, strategy briefs)
d) Savings Capture at project close (baseline vs. final negotiated price, and Cost Avoidance tracking)
e) Executive dashboards with savings pipeline tracking
f) Service Delivery Commitment tracking (Section 4A)
Hospital Focus CK does NOT provide and shall not be construed as providing:
a) Legal, medical, clinical compliance, or financial advice
b) Binding benchmark data or guaranteed realized savings
c) Automated purchasing, ordering, or contract execution
d) Patient care or clinical treatment recommendations
e) Group Purchasing Organization (GPO) contract administration
f) Actuarial, tax, or insurance guidance
2A. SCOPE OF SERVICE — IMPLEMENTATION
Hospital Focus CK identifies, quantifies, and supports the sourcing process for supply chain savings opportunities. Implementation of any resulting vendor change, and all ongoing operational execution and monitoring, is performed and owned by Customer. Materials provided at and after contract award (including implementation timelines, checklists, and monitoring templates) are illustrative planning aids for Customer's use, not a managed implementation service, and do not create any obligation for Hospital Focus CK to perform, oversee, or guarantee the results of implementation.
3. ACCOUNTS & ACCESS
a) Authority. You represent and warrant that you have the authority to bind your organization to these Terms.
b) Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
c) Single Tenant. One organization per tenant instance. Multi-facility health systems may request consolidated access under an Enterprise agreement.
d) Credential Sharing Prohibited. Sharing login credentials with unauthorized individuals will result in immediate account suspension without refund.
e) Acceptable Use. You may not: (i) reverse engineer, decompile, or disassemble the Platform; (ii) use automated scrapers, bots, or data extraction tools; (iii) use the Platform for competitive intelligence purposes; (iv) sublicense, resell, or redistribute access without a written Partner Agreement; (v) attempt to circumvent security measures, access controls, or rate limits; (vi) upload malicious code, viruses, or harmful content.
4. SUBSCRIPTION & BILLING
a) Plans. Current subscription plans and pricing are published at hospitalfocus.net/pricing.
b) Billing Cycle. Subscriptions are billed annually in advance. Monthly billing is available at a 20% premium.
c) Subscription Start. Your paid subscription begins on the effective date stated in your Order Form or, for self-serve sign-up, on the date payment is collected. Hospital Focus CK does not offer a free trial. Prospective customers may explore the Platform via the public Savings Estimator at hospitalfocus.net/pricing, the public playbook samples at hospitalfocus.net/playbooks, and the public ROI Calculator at hospitalfocus.net/roi-calculator.
d) Refunds. All subscription fees are non-refundable, including for monthly subscriptions, regardless of usage or the outcome of any initiative pursued on the Platform. No provision of these Terms creates a right to a refund of any fees paid; Section 4A (Service Delivery Commitment) is a delivery-timeliness commitment only and does not create a refund right. Cancellation under Section 4(f) stops the next automatic renewal but does not refund fees already paid.
e) Automatic Renewal. Your subscription automatically renews at the end of each billing period at the then-current rate unless canceled. We will provide renewal notice via email:
- Annual subscriptions: 45 days and 15 days before renewal date
- Monthly subscriptions: 7 days before next billing date
f) Cancellation. You may cancel at any time via Settings > Billing. Cancellation takes effect at the end of the current billing period. No partial-period refunds for monthly subscriptions.
g) Non-Payment. If a payment fails, access to paid features is paused until payment succeeds, and is restored automatically when it does. Customer Data is retained for as long as the account exists and is never deleted for non-payment. Termination and the deletion process in Section 10 occur only through Customer cancellation under Section 4(f), a Customer deletion request under Section 5(d), or termination by Hospital Focus CK under Section 10(b) for a reason other than non-payment.
h) Taxes. All prices are exclusive of applicable taxes. Customer is responsible for all sales, use, VAT, or other taxes.
4A. SERVICE DELIVERY COMMITMENT
a) Commitment. Hospital Focus CK will deliver, within ninety (90) days of the Effective Date (the date stated on Customer's Order Form, or, for self-serve sign-up, the date Customer's paid subscription begins under Section 4(c)), at least eight (8) initiative playbooks personalized to Customer's baseline spend profile, each modeling not less than $25,000 in identified annual savings, or an aggregate of at least $200,000 in identified modeled savings across the initiatives delivered, whichever Hospital Focus CK reaches first (together, the "Committed Deliverables").
b) Definition. "Modeled savings" means the identified-margin calculation produced by Hospital Focus CK's published methodology, applying methodology-derived savings percentage ranges to the Customer-provided baseline spend data Customer enters during the Discovery Wizard. Hospital Focus CK does not verify Customer's self-reported baseline against Customer's underlying records, and Customer represents that the baseline reported is accurate and complete. Modeled savings are estimates only and do not represent guaranteed realized savings.
c) No Customer-Side Requirement. Customer is not required to activate, pursue, or execute any minimum number of initiatives, or any initiative at all, for this Section to apply, and no activation count, engagement level, or execution outcome can void this Section. The Committed Deliverables measure what Hospital Focus CK delivers to Customer, not what Customer chooses to do with it. Customer may activate any playbook, in any order, in any quantity, regardless of its rank in Hospital Focus CK's initiative list; Hospital Focus CK's ranking is guidance only and is never a precondition to, or a restriction on, Customer's use of the Platform.
d) Remedy. If Hospital Focus CK has not met the Committed Deliverables by the end of the 90-day delivery window, Customer's sole and exclusive remedy, at Customer's election, is: (i) delivery of one (1) additional initiative playbook at no additional charge for each initiative short of the eight-playbook count, or (ii) a thirty (30) day extension of the delivery window. This Section creates a delivery-timeliness commitment only. It creates no right to a refund of any fees paid. No refund is available under this Section or under any other provision of these Terms; see Section 4(d).
e) Enterprise Tier. Enterprise tier delivery commitments, if any depart from Section 4A(a), are individually negotiated and documented in the applicable Order Form.
5. DATA OWNERSHIP & PORTABILITY
a) Customer Data. You retain all rights to data you enter into the Platform ("Customer Data").
b) Platform IP. Hospital Focus CK owns the Initiative Library, playbook content, templates, algorithms, methodologies, and all proprietary frameworks.
c) Export. Upon request or account termination, Customer may export all Customer Data in JSON or CSV format within 30 days.
d) Deletion. After 30 days post-termination, or within 30 days of a verified Customer deletion request, all Customer Data is permanently deleted from production systems. Backup copies are purged within 90 days.
e) Generated Outputs. Documents generated by the Platform (e.g., Vendor Notices, CFO Charters, Strategy Briefs) are licensed to Customer for internal use only.
f) Aggregated Data. Hospital Focus CK may use anonymized, aggregated data derived from Customer's use of the Platform to improve services, refine its savings methodologies, and develop new features. Such aggregated data will not identify Customer or any individual.
g) Feedback. Any feedback, suggestions, or ideas provided to Hospital Focus CK may be used to improve the service without obligation or compensation.
6. INTELLECTUAL PROPERTY
a) Ownership. The Initiative Library, savings methodologies, insider intelligence, playbook content, Savings Capture calculation logic, and all proprietary frameworks are the exclusive intellectual property of Hospital Focus LLC.
b) Restrictions. Customer may not reproduce, distribute, or share playbook content outside their organization without written permission.
c) Generated Documents. Documents generated by the Platform using Customer Data are owned by Customer once generated.
d) Screenshots. Screen captures of the Platform are permitted for internal presentations and board reports only. Public distribution requires written approval.
7. ANTI-CIRCUMVENTION
a) Partner/Consultant Restriction. If Customer is using the Platform as a 1099 Partner or Consultant, Customer may not use proprietary playbook content, insider intelligence, generated documents, or platform-derived data to provide services to clients who are not Licensed Users of Hospital Focus CK.
b) General Knowledge Exception. This clause does not restrict Customer's use of general supply chain knowledge, industry best practices, or publicly available information.
c) Extraction Prohibited. Customer may not extract, scrape, or systematically download playbook content for use outside the Platform.
d) Audit Rights. Hospital Focus CK reserves the right to audit Partner accounts for compliance with this Section 7 upon 30 days written notice.
e) Remedies. Violation of this Section 7 entitles Hospital Focus CK to immediate account termination, forfeiture of remaining subscription fees, and pursuit of injunctive relief.
f) Severability. If any provision of this Section 7 is held unenforceable in any jurisdiction, the remaining provisions continue in full force and effect.
8. LIMITATION OF LIABILITY
a) Tool Disclaimer. Hospital Focus CK is a decision-support tool. All procurement decisions, vendor selections, contract negotiations, and policy changes are at the sole discretion and responsibility of Customer's organization.
b) No Guarantee of Savings. Savings estimates and projections are illustrative and are calculated by applying methodology-derived savings percentage ranges to the Customer's own self-reported spend data. They are not based on, and do not reflect, any proprietary pricing database, GPO contract index, or market benchmark maintained by Hospital Focus CK. Actual results may vary materially based on Customer's specific circumstances, market conditions, vendor relationships, and implementation quality.
c) Liability Cap. IN NO EVENT SHALL HOSPITAL FOCUS LLC'S AGGREGATE LIABILITY EXCEED THE TOTAL FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. The cap in this Section 8(c) does not apply to Customer's indemnification obligations under Section 11, to amounts owed to Hospital Focus CK for fees, or to Customer's breach of Section 6 (Intellectual Property) or Section 7 (Anti-Circumvention).
d) Exclusion of Damages. IN NO EVENT SHALL HOSPITAL FOCUS LLC BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE THEORY OF LIABILITY.
e) Clinical Decisions. Hospital Focus CK expressly disclaims any liability for adverse clinical outcomes, patient harm, or regulatory penalties arising from procurement decisions made using Platform information.
9. UPTIME & AVAILABILITY
a) Target. 99.9% monthly uptime (excluding scheduled maintenance). The uptime target is a goal, not a warranty; the Strategic tier provides no service-level credits or remedies for failure to meet it, and availability is otherwise governed by Sections 8 and 13.
b) Maintenance. Scheduled maintenance windows: Sundays 2:00-6:00 AM Eastern Time with 48-hour advance notice.
c) SLA Credits. No SLA credits in the Strategic tier. Enterprise tier agreements include SLA credits as specified in the applicable Order Form.
10. TERMINATION
a) By Customer. Cancel anytime via Settings > Billing. Effective at end of current billing period.
b) By Hospital Focus CK. We may terminate or suspend for: (i) material breach of these Terms; (ii) illegal activity; or (iii) violation of Section 7 (Anti-Circumvention).
c) Data Export. 30-day data export window post-termination.
d) Survival. Sections 5 (Data Ownership), 6 (IP), 7 (Anti-Circumvention), 8 (Liability), 11 (Indemnification), and 12 (Disputes) survive termination.
11. INDEMNIFICATION
Customer shall indemnify and hold harmless Hospital Focus LLC from any claims, losses, or damages arising from: (a) Customer's use of the Platform; (b) Customer's breach of these Terms; (c) any procurement decision made using Platform information; or (d) Customer's violation of applicable law.
12. DISPUTE RESOLUTION
a) Informal Resolution. The parties shall first attempt to resolve disputes through good-faith negotiation for 30 days.
b) Arbitration. If informal resolution fails, disputes shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in Wilmington, Delaware.
c) Class Action Waiver. Customer waives the right to participate in class actions, representative actions, or class-wide arbitration. If this class action waiver is found to be invalid, illegal, or unenforceable in its entirety as to any dispute, then the entire arbitration agreement in this Section 12 shall be null and void as to that dispute, and such dispute shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware, rather than in arbitration.
d) Injunctive Relief. Nothing in this Section prevents either party from seeking injunctive relief in a court of competent jurisdiction for IP violations.
13. FORCE MAJEURE
Neither party shall be liable for delays or failures in performance resulting from acts of God, natural disasters, pandemics, government actions, war, terrorism, labor disputes, or other circumstances beyond the party's reasonable control.
14. GOVERNING LAW
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
15. CHANGES TO TERMS
Hospital Focus CK may modify these Terms at any time. We will provide Customer with at least thirty (30) days' advance notice of any material changes via email or through the Platform. Material changes will not apply during Customer's then-current active subscription term and will only take effect upon Customer's next subscription renewal, except where such modifications are required by applicable law, regulation, or regulatory authority (such as a new privacy or healthcare compliance mandate), in which case they shall take effect as and when legally mandated. Continued use of the Platform or payment of renewal invoices following the effective date of the changes constitutes Customer's acceptance of the modified Terms. Non-material or administrative modifications take effect immediately upon posting.
16. ENTIRE AGREEMENT
These Terms, together with the Data Protection Addendum, Privacy Policy, and Master Disclaimer, constitute the entire agreement between the parties regarding the Platform. Any prior agreements or representations are superseded.
In the event of a conflict among these documents, the following order of precedence governs, from highest to lowest: (1) a mutually executed Order Form or Enterprise Agreement; (2) the Data Protection Addendum; (3) these Terms of Service; (4) the Master Disclaimer; and (5) the Privacy Policy. The Data Protection Addendum controls over these Terms solely with respect to data protection and security matters.
17. ASSIGNMENT
Customer may not assign or transfer these Terms, in whole or in part, without Hospital Focus CK's prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all of Customer's assets, provided the successor is not a competitor of Hospital Focus CK and assumes all obligations. Hospital Focus CK may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets. Any attempted assignment in violation of this Section is void. These Terms bind and benefit the parties' permitted successors and assigns.
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